Privacy Policy

We may collect various pieces of information if you seek to place an order for a product with us  on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible  later claims, and to provide you with our services. We may collect personal information including,  but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment  card details or bank account details

Bizsolway shall collect the following information where you are a buyer: 

(i) Identity data, such as your name, gender, profile picture, and date of birth; 

(ii) Contact data, such as billing address, delivery address/location, email address and  phone numbers; 

(iii) Biometric data, such as voice files and face recognition when you use our voice search  function, and your facial features of when you use the Site; 

(iv) Billing account information: bank account details, credit card account and payment  information (such account data may also be collected directly by our affiliates and/or third  party payment service providers); 

(v) Transaction records/data, such as details about orders and payments, user clicks, and  other details of products and Services related to you; 

(vi) Technical data, such as Internet protocol (IP) address, your login data, browser type  and version, time zone setting and location, device information, browser plug-in types and  versions, operating system and platform, international mobile equipment identity, device  identifier, IMEI, MAC address, cookies (where applicable) and other information and  technology on the devices you use to access the Site; 

(viii) Usage data, such as information on how you use the Site, products and Services or  view any content on the Site, including the time spent on the Site, items and data searched  for on the Site, access times and dates, as well as websites you were visiting before you  came to the Site and other similar statistics; 

(ix) Location data, such as when you capture and share your location with us in the form  of photographs or videos and upload such content to the Site; 

(x) Marketing and communications data, such as your preferences in receiving marketing  from us and our third parties, your communication preferences and your chat, email or call  history on the Site or with third party customer service providers;

(xi) Additional information we may request you to submit for due diligence checks or  required by relevant authorities as required for identity verification (such as copies of  government issued identification, e.g. passport, ID cards, etc.) or if we believe you are  violating our Privacy Policy or our Customer Terms and Conditions.

Bizsolway shall collect the following information where you are a seller: 

(i) Identity and contact data, such as your name, date of birth or incorporation, company  name, address, email address, phone number and other business-related information  (e.g. company registration number, business licence, tax information, shareholder and  director information, etc.); 

(ii) Account data, such as bank account details, bank statements, credit card details and  payment details (such account data may also be collected directly by our affiliates and/or  third party payment service providers); 

(iii) Transaction data, such as details about orders and payments, and other details of  products and Services related to you; 

(iv) Technical data, such as Internet protocol (IP) address, your login data, browser type  and version, time zone setting and location, browser plug-in types and versions, operating  system and platform, international mobile equipment identity, device identifier, IMEI, MAC  address, cookies (where applicable) and other information and technology on the devices  you use to access the Site; 

(v) Profile data, such as your username and password, orders related to you, your  interests, preferences, feedback and survey responses; 

(vi) Usage data, such as information on how you use the Site, products and Services or  view any content on the Site, including the time spent on the Site, items and data searched  for on the Site, access times and dates, as well as websites you were visiting before you  came to the Site and other similar statistics; 

(vii) Location data, such as when you capture and share your location with us in the form  of photographs or videos and upload such content to the Site;

(viii) Marketing and communications data, such as your preferences in receiving marketing  from us and our third parties and your communication preferences and your chat, email  or call history on the Site or with our third party seller service providers; and 

(ix) Additional information we may request you to submit for authentication (such as copies  of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are  violating our Privacy Policy or our Terms of Use. 

We will use the information you provide to enable us to process your orders and to provide you  with the services and information offered through our website and which you request in the following ways: 

If you are a buyer: 

(i) Processing your orders for products: 

(a) Process orders you submit through the Site; 

(b) Deliver the products you have purchased through the Site for which we may pass your  personal information on to a third party (e.g. our logistics partner) in order to make delivery  of the product to you; 

(c) Update you on the delivery of the products; 

(d) Provide customer support for your orders; 

(e) Verify and carry out payment transactions (including any credit card payments, bank  transfers, offline payments, remittances, or e-wallet transactions) in relation to payments  related to you and/or services used by you. In order to verify and carry out such payment  transactions, payment information, which may include personal data, will be transferred to  third parties such as our payment service providers; 

1.1 Providing services: 

(a) Facilitate your use of the services or access to the Site; 

(b) Administer your account with us;

(c) Display your name, username or profile on the Site (including on any reviews you may  post); 

(d) Respond to your queries, feedback, claims or disputes, whether directly or through our  third party service providers; and 

(e) Display on scoreboards on the Site in relation to campaigns, mobile games or any  other activity; 

1.2 Marketing and advertising:

(a) Provide you with information we think you may find useful or which you have requested  from us (provided you have opted to receive such information); 

(b) Send you marketing or promotional information about \ products and services on the  Site from time to time (provided you have opted to receive such information); and 

(c) Help us conduct marketing and advertising; 

1.3 Legal and operational purposes:

(a) Ascertain your identity in connection with fraud detection purposes; 

(b) Compare information, and verify with third parties in order to ensure that the information  is accurate; 

(c) Process any complaints, feedback, enforcement action you may have lodged with us; 

(d) Produce statistics and research for internal and statutory reporting and/or record keeping requirements; 

(e) Store, host, back up your personal data; 

(f) Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy  Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of  Site or any other matter arising from your relationship with us; 

(g) Perform due diligence checks;

(h) Comply with legal and regulatory requirements (including, where applicable, the  display of your name, contact details and company details), including any law enforcement  requests, in connection with any legal proceedings, or otherwise deemed necessary by  us; and 

(i) Where necessary to prevent a threat to life, health or safety. 

1.4 Analytics, research, business and development: 

(a) Understand your user experience on the Site; 

(b) Improve the layout or content of the pages of the Site and customize them for users; (c) Identify visitors on the Site; 

(d) Conduct surveys, including carrying out research on our users’ demographics and  behavior; 

(e) Derive further attributes relating to you based on personal data provided by you  (whether to us or third parties), in order to provide you with more targeted and/or relevant  information; 

(f) Conduct data analysis, testing and research, monitoring and analyzing usage and  activity trends; 

(g) Further develop our products and services; and 

1.5 Other: 

(a) Any other purpose to which your consent has been obtained; and 

(b) Conduct automated decision-making processes in accordance with any of the above  purposes.

If you are a seller: 

1.6 Providing services: 

(a) To facilitate your use of the Site; 

(b) To ship or deliver the products you have listed or sold through the Site. We may pass your  personal information on to a third party (e.g. our logistics partners) or relevant regulatory  authority (e.g. customs) in order to carry out shipping or delivery of the products listed or sold  by you; 

(c) To respond to your queries, feedback, claims or disputes, whether directly or through our  third party service agents; 

(d) To verify your documentation submitted to us facilitate your onboarding with us as a seller  on the Site, including the testing of technologies to enable faster and more efficient  onboarding; 

(e) To administer your account (if any) with us; 

(f) To display your name, username or profile on the Site; 

(g) To verify and carry out financial transactions (including any credit card payments, bank  transfers, offline payments, remittances, or e-wallet transactions) in relation to payments  related to you and/or Services used by you. In order to verify and carry out such payment  transactions, payment information, which may include personal data, will be transferred to  third parties such as our payment service providers; 

(h) To assess your application for loan facilities and/or to perform credit risk assessments in  relation to your application for seller financing (where applicable); 

(i) To provide you with ancillary logistics services to protect against risks of failed deliveries or  customer returns; and 

(j) To facilitate the return of products to you (which may be through our logistics partner).

1.7 (ii) Marketing and advertising: 

(a) To send you marketing or promotional materials about our or third-party sellers’ products  and services on our Site from time to time (provided you have opted to receive such  information); and 

(b) To help us conduct marketing and advertising. 

1.8 (iii) Legal and operational purposes: 

(a) To produce statistics and research for internal and statutory reporting and/or record keeping requirements; 

(b) To store, host, back up your personal data; 

(c) To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy  Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of our  Services or any other matter arising from your relationship with us; 

(d) To comply with legal and regulatory requirements (including, where applicable, the display  of your name, contact details and company details), including any law enforcement requests,  in connection with any legal proceedings or otherwise deemed necessary by us; 

(e) Where necessary to prevent a threat to life, health or safety; 

(f) To process any complaints, feedback, enforcement action and take-down requests in  relation to any content you have uploaded to the Site; 

(g) To compare information, and verify with third parties in order to ensure that the information  is accurate; 

(h) To ascertain your identity in connection with fraud detection purposes; and (i) To facilitate the takedown of prohibited and controlled items from our Site.

1.9 Analytics, research, business and development: 

(a) To audit the downloading of data from the Site; 

(b) To understand the user experience with the Services and the Site; 

(c) To improve the layout or content of the pages of the Site and customize them for users; 

(d) To conduct surveys, including carrying out research on our users’ demographics and  behavior to improve our current technology (e.g. voice recognition tech, etc) via machine  learning or other means; 

(e) To derive further attributes relating to you based on personal data provided by you  (whether to us or third parties), in order to provide you with more targeted and/or relevant  information; 

(f) To conduct data analysis, testing and research, monitoring and analysing usage and  activity trends; 

(g) To further develop our products and services; and 

(h) To know our sellers better.ity in connection with fraud detection purposes; and 1.10 Other: 

(a) Any other purpose to which your consent has been obtained; and 

(b) To conduct automated decision-making processes in accordance with any of these  purposes. 

Further, we will use the information you provide to administer your account with us; verify and  carry out financial transactions in relation to payments you make; audit the downloading of data  from our website; improve the layout and/or content of the pages of our website and customize  them for users; identify visitors on our website; carry out research on our users’ demographics;  send you information we think you may find useful or which you have requested from us, including  information about our products and services, provided you have indicated that you have not  objected to being contacted for these purposes.

Subject to obtaining your consent we may contact you by email with details of other products and  services. You may unsubscribe from receiving marketing information at any time in our mobile  application settings or by using the unsubscribe function within the electronic marketing material.  We may use your contact information to send newsletters from us and from our related  companies. 

We may pass your name and address on to a third party in order to make delivery of the product  to you (for example to our courier or supplier). You must only submit to us the Site information  which is accurate and not misleading and you must keep it up to date and are responsible for  informing us of changes to your personal data, or in the event you believe that the personal data  we have about you is inaccurate, incomplete, misleading or out of date. You can update your  personal data anytime by accessing your account on the Site. 

1. Other uses of your Personal Information 

We may use your personal information for opinion and market research. Your details are  anonymous and will only be used for statistical purposes. You can choose to opt out of this at any  time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded  on to third parties. Disclosing your email address is only necessary if you would like to take part  in competitions. We save the answers to our surveys separately from your email address. 

We may also send you other information about us, the Site, our other websites, our products,  sales promotions, our newsletters, anything relating to other companies in our group or our  business partners. If you would prefer not to receive any of this additional information as detailed  in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to  you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere  in Singapore) of receipt of your instruction we will cease to send you information as requested. If  your instruction is unclear we will contact you for clarification. 

We may further anonymize data about users of the Site generally and use it for various purposes,  including ascertaining the general location of the users and usage of certain aspects of the Site  or a link contained in an email to those registered to receive them, and supplying that anonymized  data to third parties such as publishers. However, that anonymized data will not be capable of  identifying you personally.

1. Competitions 

For any competition we use the data to notify winners and advertise our offers. You can find more  details where applicable in our participation terms for the respective competition. 

1. Third Parties and Links 

We may pass your details to other companies in our group. We may also pass your details to our  agents and subcontractors to help us with any of our uses of your data set out in our Privacy  Policy. For example, we may use third parties to assist us with delivering products to you, to help  us to collect payments from you, to analyze data and to provide us with marketing or customer  service assistance. We may also exchange information with third parties for the purposes of fraud  protection and credit risk reduction. 

We may share (or permit the sharing of) your personal data with and/or transfer your personal  data to third parties and/or our affiliates for the above-mentioned purposes. These third parties  and affiliates, which may be located inside or outside your jurisdiction, include but are not limited  to: 

(i) Service providers (such as agents, vendors, contractors and partners) in areas such as  payment services, logistics and shipping, marketing, data analytics, market or consumer  research, survey, social media, customer service, installation services, information  technology and website hosting; 

(ii) Their service providers and related companies; and 

(iii) Other users of the Site. 

We may transfer our databases containing your personal information if we sell our business or  part of it, provided that we satisfy the requirements of applicable data protection law when  disclosing your personal data. Other than as set out in this Privacy Policy, we shall NOT sell or  disclose your personal data to third parties without obtaining your prior consent unless this is  necessary for the purposes set out in this Privacy Policy or unless we are required to do so by  law. The Site may contain advertising of third parties and links to other sites or frames of other  sites. Please be aware that we are not responsible for the privacy practices or content of those  third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are advised to check on the applicable privacy policies of those  websites to determine how they will handle any information they collect from you. 

In disclosing your personal data to third parties, we endeavor to ensure that the third parties and  our affiliates keep your personal data secure from unauthorized access, collection, use,  disclosure, processing or similar risks and retain your personal data only for as long as your  personal data helps with any of the uses of your data as set out in our Privacy Policy. 

We may transfer or permit the transfer of your personal data outside of Singapore for any of the  purposes set out in this Privacy Policy. However, we will not transfer or permit any of your personal  data to be transferred outside of Singapore unless the transfer is in compliance with applicable  laws and this Privacy Policy. 

We may share your personal data with our third party service providers or affiliates (e.g. payment  service providers) in order for them to offer services to you other than those related to your use  of the Site. Your acceptance and use of the third party service provider’s or our affiliate’s services  shall be subject to terms and conditions as may be agreed between you and the third party service  provider or our affiliate. Upon your acceptance of the third party service provider’s or our affiliate’s  service offering, the collection, use, disclosure, storage, transfer and processing of your data  (including your personal data and any data disclosed by us to such third party service provider or  affiliate) shall be subject to the applicable privacy policy of the third party service provider or our  affiliate, which shall be the data controller of such data. You agree that any queries or complaints  relating to your acceptance or use of the third party service provider’s or our affiliate’s services  shall be directed to the party named in the applicable privacy policy. 

1. Third Parties and Links 

We or our authorized service providers may use cookies, web beacons, and other similar  technologies in connection with your use of the Site. 

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to  point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the  activation of cookies. Cookies are small text files (typically made up of letters and numbers) placed  in the memory of your browser or device when you visit a website or view a message. They allow  us to recognise a particular device or browser. Web beacons are small graphic images that may be included on the Site. They allow us to count users who have viewed these pages so that we  can better understand your preference and interests. Cookies can be used to recognize your  Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only  use cookies for your convenience in using the Site (for example to remember who you are when  you want to amend your shopping cart without having to re-enter your email address) and not for  obtaining or using any other information about you (for example targeted advertising). However,  certain cookies are required to enable core functionality (such as adding items to your shopping  basket), so please note that changing and deleting cookies may affect the functionality available  on the Sit. Your browser can be set to not accept cookies, but this would restrict your use of the  Site. Please accept our assurance that our use of cookies does not contain any personal or private  details and are free from viruses. If you want to find out more information about cookies, go to  https://www.allaboutcookies.org or to find out about removing them from your browser, go to  https://www.allaboutcookies.org/manage-cookies/index.html. 

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses cookies, which are text files placed on your computer, to help the website  analyze how users use the site. The information generated by the cookie about your use of the  website (including your IP address) will be transmitted to and stored by Google on servers in the  United States. Google will use this information for the purpose of evaluating your use of the  website, compiling reports on website activity for website operators and providing other services  relating to website activity and internet usage. Google may also transfer this information to third  parties where required to do so by law, or where such third parties process the information on  Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however  please note that if you do this you may not be able to use the full functionality of this website. By  using this website, you consent to the processing of data about you by Google in the manner and  for the purposes set out above. 

1. Security 

We have in place appropriate technical and security measures to prevent unauthorized or  unlawful access to or accidental loss of or destruction or damage to your information. When we  collect data through the Site, we collect your personal details on a secure server. We use firewalls  on our servers. Our security procedures mean that we may occasionally request proof of identity 

before we disclose personal information to you. You are responsible for protecting against  unauthorized access to your password and to your computer. 

You should be aware, however, that no method of transmission over the Internet or method of  electronic storage is completely secure. While security cannot be guaranteed, we strive to protect  the security of your information and are constantly reviewing and enhancing our information  security measures. 

1. Your rights 

If you are concerned about your data, you have the right to request access to the personal data  which we may hold or process about you. You have the right to require us to correct any  inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop  using your personal data for direct marketing purposes. 

Where permitted by applicable data protection laws, we reserve the right to charge a reasonable  administrative fee for retrieving your personal data records. If so, we will inform you of the fee  before processing your request. 

You may communicate the withdrawal of your consent to the continued use, disclosure, storing  and/or processing of your personal data by contacting our customer services, subject to the  conditions and/or limitations imposed by applicable laws or regulations. Please note that if you  communicate your withdrawal of your consent to our use, disclosure, storing or processing of your  personal data for the purposes and in the manner as stated above or exercise your other rights  as available under applicable local laws, we may not be in a position to continue to provide the  Services to you or perform any contract we have with you, and we will not be liable in the event  that we do not continue to provide the Services to, or perform our contract with you. Our legal  rights and remedies are expressly reserved in such an event. 

Furthermore, you also have the right to ask us to delete your data held by us. In the event you  wish to have your data deleted, you may contact our customer services to fill up a deletion request  form (“Deletion Request”). Our customer service agent will reach out to you to assist you with the  process. Refer to link [PLEASE INSERT LINK] for more information. 

Once you have submitted in Deletion Request, we will take fifteen (15) working days from the  receipt of your Deletion Request to delete your data. 

1. Minors 

We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we do not  knowingly collect any personal data relating to minors. You hereby confirm and warrant that you  are above the age of 18 and are capable of understanding and accepting the terms of this Privacy  Policy. 

If you allow a minor to access the Site and buy products from the Site by using your account, you  hereby consent to the processing of the minor’s personal data and accept and agree to be bound  by this Privacy Policy and take responsibility for his or her actions. 

We will not be responsible for any unauthorized use of your account on the Site by yourself, users  who act on your behalf or any unauthorized users. It is your responsibility to make your own  informed decisions about the use of the Site and take necessary steps to prevent any misuse of  the Site.